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Frequently asked questions
General
Stair Runners
Area Rugs
Our showroom is thoughtfully curated to showcase the very best in carpet and rug design. Rather than overwhelming you with endless options, we focus on a refined selection from top designers and trusted manufacturers, ensuring every piece meets the highest standards of quality and style. Many of our samples are available to take home, so you can see and feel how each option works within your space.
Designed with the customer in mind, our showroom is organized in a way that feels intuitive and easy to navigate. Every detail is considered so your experience feels seamless from the moment you walk in. Our team brings years of expertise and is here to guide you through each step, offering insight, clarity, and a tailored approach to every project.
This is not a corporate, one-size-fits-all environment. It is a personal, boutique experience where every project is approached with care, intention, and a deep understanding of design
No appointment needed. We are open Monday-Friday 10:00am-4:00pm. However, if you would like to visit outside of our store hours we do offer appointments. Give us a call at (630) 325-8500 to schedule.
Wool carpets offer natural softness and long-lasting beauty, but they benefit from gentle care. Vacuum regularly using a soft brush or suction-only vacuum, address spills immediately, and schedule professional cleaning as needed to preserve the fiber’s luster, resilience, and luxurious feel.
What rug fiber is right for me?
Wool: A timeless, high-end choice known for its softness, durability, and natural resilience. Wool resists crushing and hides wear beautifully, making it ideal for stair runners and living spaces where you want both comfort and longevity.
Nylon: Exceptionally durable and resilient, nylon is a great option for high-traffic areas. It maintains its appearance well over time and is easy to clean, making it a practical choice for busy households.
Performance (blends/treated fibers): Designed with real life in mind, performance fibers are engineered to resist stains, spills, and fading. Perfect for homes with kids, pets, or entertaining, without sacrificing style.
Polypropylene (Olefin): A budget-friendly, highly stain-resistant option that performs well in indoor-outdoor settings or lower-traffic areas. It is less resilient than nylon or wool but easy to maintain.
Polyester: Soft underfoot with beautiful color clarity, polyester offers a more affordable alternative with a luxurious look. Best suited for moderate-traffic spaces where comfort and appearance are the priority.
Sisal (natural fiber): A textured, organic option that brings a relaxed, earthy feel to a space. Sisal is durable but more rigid underfoot and best for low-moisture areas where a natural look is the goal.
If you’re unsure, we’ll guide you toward the right fiber based on your space, lifestyle, and how the rug will be used.
As soon as your 50% deposit is received and order is confirmed, installations and rug deliveries are usually 3-5 weeks out when the carpet is in stock. If material is not in stock timing dependent on the manufacture production dates which will vary.
Of course. You’re welcome to take samples home from our showroom for up to a week so you can see everything in your space. We can also have complimentary samples shipped directly to you to keep, which typically arrive within 5 to 7 business days.
More Carpet Questions?
We are happy to help

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